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GCC -Set Up

Setting up a Global Capability Center (GCC), involves several strategic steps to ensure it aligns with the organization’s overall goals and delivers value.
Here’s a comprehensive guide by WBS to help our customers through the process:

Define Objectives and Strategy

  • Identify Goals: Understand why you are setting up a GCC. Common reasons include cost savings, accessing a skilled talent pool, improving service delivery, and driving innovation.
  • Scope of Operations: Determine the functions and processes that the GCC will handle. This could range from IT services, finance, HR, R&D, to customer support.
  • Business Case: Develop a robust business case that outlines the benefits, costs, risks, and expected ROI.

Choose the Location

  • Criteria for Selection: Consider factors such as cost, availability of skilled talent, business environment, infrastructure, political stability, and time zone compatibility.
  • Market Research: Conduct thorough research on potential locations, considering current trends and insights from industry reports.

Legal and Regulatory Compliance

  • Legal Framework: Understand the legal requirements for setting up a business in the chosen location. This includes company registration, tax obligations, labour laws, and intellectual property rights.
  • Consult Experts: Engage with local legal and regulatory experts to navigate the complexities and ensure compliance.

Infrastructure and Facilities

  • Office Space: Secure a suitable office space that can accommodate your current needs and future growth. Consider factors like accessibility, safety, and technological infrastructure.
  • IT Infrastructure: Ensure robust IT infrastructure to support seamless operations. This includes high-speed internet, secure networks, and necessary hardware and software.

Talent Acquisition and Management

  • Recruitment Strategy: Develop a strategy to attract and retain skilled professionals. Partner with local recruitment agencies if necessary.
  • Training and Development: Implement training programs to align the local team with your company's culture, standards, and processes.
  • Employee Engagement: Foster a positive work environment with clear career paths, competitive benefits, and work-life balance initiatives